School IT Support
Reliable classroom technology and user support
- Windows and Linux classroom laptops
- Printers, projectors, Zoom, and classroom technology
- Wi-Fi and network connectivity checks
- Day-to-day troubleshooting and patient user support
Jensen IT Notes
Practical IT Support Notes and Hands-on Projects
I’m Jensen, an IT support professional based in the Greater Toronto Area. I document practical lessons from school IT support, POS field support, networking, Microsoft 365 labs, Active Directory, troubleshooting, and my current CCNA learning journey.
Hands-on Support Experience
Practical support across classrooms and field environments
The notes and projects on this site are grounded in real support work, careful troubleshooting, and clear documentation.
POS Field Support Experience
Onsite setup, repair, and documentation
- POS workstation setup, Windows installation, drivers, and SSD replacement
- Printers, cash drawers, and basic network equipment
- CCTV/IP camera support and Cat5e/Cat6 cabling
- Onsite troubleshooting and support-style documentation
Featured Projects
Hands-on labs with clear support documentation
Four real portfolio projects covering identity, cloud administration, networking, and repeatable IT support workflows.
Active Directory Lab in Proxmox
What it is
A hands-on Windows Server and Active Directory lab built in Proxmox, covering users, groups, OUs, shared folders, mapped drives, Group Policy, password policies, delegated admin, and support-style documentation.
Skills practiced
Windows Server, Active Directory, Group Policy, Proxmox, Windows 11 client, user management, shared folders, help desk documentation
Demonstrates
Shows hands-on identity and Windows support practice in a controlled lab environment.
ProxmoxWindows ServerAD DS
Microsoft 365 Admin Lab
What it is
A beginner-friendly Microsoft 365 admin lab covering onboarding, offboarding, MFA, Conditional Access, Entra ID, suspicious sign-in investigation, and basic Intune/device compliance practice.
Skills practiced
Microsoft 365 Admin Center, Entra ID, MFA, Conditional Access, Identity Protection, Intune basics, user lifecycle management
Demonstrates
Shows practical cloud admin, account security, and user lifecycle support workflows.
Microsoft 365CloudIdentity
Network Packet Tracer Labs
What it is
A hands-on Cisco Packet Tracer lab series focused on designing, configuring, and troubleshooting small business network environments, including VLANs, routing, switching, ACLs, and expanded topology practice.
Skills practiced
Cisco Packet Tracer, VLANs, routing, switching, ACLs, subnetting, troubleshooting, small business networks
Demonstrates
Shows small business network design, configuration, and troubleshooting practice.
Packet TracerNetworkingVLANs
IT Support Ticket Lab
What it is
A practical IT support documentation lab with realistic troubleshooting tickets, including printer errors, projector display issues, Active Directory password support, BIOS time/date reset, and Wi-Fi connected but no internet scenarios.
Skills practiced
Ticket documentation, troubleshooting workflow, printers, projectors, Active Directory support, Wi-Fi troubleshooting, user communication
Demonstrates
Shows support-style documentation, user communication, and repeatable troubleshooting process.
Help DeskWindowsTroubleshooting
Certifications
Certified foundations, applied through practice
Certification study supports the hands-on work documented across Jensen IT Notes.
Certification
CompTIA A+
Certification
CompTIA Network+
Certification
Azure Fundamentals (AZ-900)
Current Learning
CCNA and practical network troubleshooting
Current study focuses on routing and switching, VLANs, subnetting, and applying network fundamentals to real support scenarios.
Latest IT Notes
Recent practical troubleshooting guides
Beginner-friendly explanations for support tickets, Windows, hardware, networking, and useful certification fundamentals without exam-dump content.
Networking & Homelab
How DHCP Works in a Small Network
A practical beginner explanation of DHCP leases, scopes, gateways, DNS settings, and small network troubleshooting.
Network+DHCPNetworkingHomelab
IT Support & Troubleshooting
How to Troubleshoot “Connected but No Internet” Step by Step
A practical step-by-step guide for troubleshooting connected-but-no-internet issues in beginner IT support.
Network+NetworkingTroubleshootingDHCPDNSWi-Fi
Career & Certifications
Network+ vs A+ for Entry-Level IT: Which One Helps More?
A practical career-focused comparison of A+ and Network+ for beginner IT support learners in Canada.
Network+CompTIA A+IT CareerCertifications
Browse by category
IT Support & Troubleshooting
Practical troubleshooting notes for common support issues, device problems, printer problems, and real-world help desk scenarios.
Networking & Homelab
Hands-on networking and homelab notes covering VLANs, DHCP, DNS, Packet Tracer, Proxmox, and support-focused lab practice.
Microsoft 365 & Identity
Beginner-friendly notes on Microsoft 365, Entra ID, MFA, identity basics, and admin lab practice.
Career & Certifications
Entry-level IT career notes, certification learning, troubleshooting methodology, and practical support growth in Canada.
Tools & Hardware
Useful hardware, support tools, adapters, storage, and field-friendly gear that help with day-to-day IT work.
Practice Quizzes
Check your troubleshooting judgment
Original scenario-based review questions for practical IT support learning. These are not real certification exam questions.
Computer hardware basics for beginner IT support
A+ Hardware Basics Quiz
Scenario-based original review questions about PC hardware, upgrades, and beginner troubleshooting judgment.
Start quiz
Basic networking concepts useful for A+ and beginner IT support
A+ Networking Basics Quiz
Scenario-based original review questions about IP settings, DHCP, DNS, gateways, APIPA, Wi-Fi, and support commands.
Start quiz
Basic Windows troubleshooting commands
Windows Command Line Basics Quiz
Scenario-based original review questions about selecting and interpreting common Windows troubleshooting commands.
Start quiz
About Jensen
Support experience turned into useful notes
I’m Jensen, an IT support professional in the Greater Toronto Area. My path combines a background in multimedia and visual communication with hands-on school IT support, POS field support experience, certifications, homelab projects, and a current CCNA learning focus.
Read more about meResume and Contact
See the work, then start a conversation
Download Jensen’s resume or get in touch about IT support, portfolio projects, and practical learning topics.